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Terms of service

TERMS OF SERVICE

Our sales terms & conditions

Immidia.com is the trademark of MAF HAZ CHARTER SERVICES DMCC. Our head office is located at 709, JBC 2, Cluster V, Jumeriah Lake Towers - DUBAI - United Arab Emirates. Our company Tel no. is +971-4- 3759763

Our terms and conditions of sale, as well as the terms and conditions of the use of our website, our privacy policy and our security policy shall form an integral part of the contract concluded with you, as part of the services we provide as a network of car, boats / yachts, Villa / apartment, Private Jet rental services providers. Together, they shall form and are called herein "Our Sales Terms and Conditions". These terms and conditions shall apply to all our contracts in accordance with our services, excluding any other terms and conditions. no other terms & conditions whatsoever shall be accepted in Immidia.com reservation action. The acceptance of these services or a signature on any agreement or contract shall be considered as a conclusive evidence of your acceptance of these terms & conditions. Immidia.com may also make changes to the terms and conditions to from time to time, and you are advised to check our website for any changes to the terms & conditions that may concern you directly.

Any rental of a car, yacht, villa and private jet is subject to the rental terms and conditions imposed by our suppliers and to the country's legislation and / or the state where the rental takes place, other specific restrictions may also apply to your car and boat rental.

Any car, yacht, villa or private jet rental shall be provided by us directly on this site or by an agent of a rent company. Our trade position will depend on our relationship with the car, yacht, villa and private jet rent company.

These terms and conditions shall apply to all the reservations you make from us directly or through this website; so be sure to read the content. Our terms and conditions of sale as well as those of our local providers contain some exclusions and limitations of liability. The reservation you shall make on this website is subject to your approval of our terms and conditions. So, if you do not agree with any of these conditions, you must not under any circumstances proceed with the reservation. And upon your confirmation that you wish to reserve a car, a yacht, a villa or a private jet through this website, you acknowledge thereby, that you have read, understood and accepted these terms and conditions, and if you do not fully understand one or more of our sales terms and conditions, or if you have any queries about the lease or other queries, please feel free to contact us.

Under certain circumstances, it happens that we do not know if our local suppliers have a particular car, yacht, villa or Private Jet. This will be clearly notified before or after sending your reservation. And if necessary, we will put the car, yacht, villa or private jet "on demand" with our local supplier. This means that even if we cannot immediately confirm the availability of the product you order, we shall make all the necessary efforts to acquire it and we will contact you within 48 hours of your request, and if the suggested choice for replacement is not appropriate to you, you shall be fully reimbursed.

When you agree to rent a car, a yacht, a villa or a jet-private or other product on this website at the suggested price, the reservation may be accepted within 24 hours of your application (or up to 12 hours prior to your arrival, if the reservation is scheduled less than 24 hours before the start of the rental). We shall notify you by email and by telephone with our "GSM" service and we will send you a booking confirmation if it is accepted. Please note that you will not receive the lease contract at the offered price if your booking has not been confirmed and the due payment not received. If you have any queries, please do not hesitate to contact us.

Please note that any contract concluded shall be made with the person who presently order the car, yacht, villa or private jet, and that all correspondence shall be sent to the notified address, even if the rental payment is made by a third person. To avoid confusion, nothing in our terms & conditions of sale indicates that a third party can claim any benefits or rights under British law of 1999 on Contracts (Rights of Third Parties).

Accuracy of Information

Although we strive to ensure the accuracy of the information found on this website, neither we, nor our affiliates, suppliers, or agents, can be held responsible for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information/data provided on this website.

The rent confirmation must be presented to our local supplier at the time of taking possession of the car, yacht, villa or private jet. We will not be liable for the refusal of the rent if the confirmation receipt is not presented, and if the information about your age, and date of issue of your driver's license does not match the information provided at the time of booking.

Immidia.com disclaims any liability for fees charged pursuant to a document signed and agreed with our partners.

We will not be held responsible in case of driving while intoxicated or under the influence of drugs, willful damage, off-road driving or reckless, careless (neglect). You shall assume full responsibility. Please note that this list is not exhaustive.

What is included or not included in the price

Please read the specific terms and conditions.

CDW (collision damage waiver) for car rental insurance.

The partial coverage for collision (CDW) helps the customer to reduce its liability in relation to the total cost of the damage to a lump sum (if any), unless the accident is caused intentionally, if he was driving while drunk, under the influence of drugs, or as a result of prohibited conduct or neglect (e.g. driving off-road or sublet the car to a third party). The protection CDW covers liability for damage to the vehicle or its parts and accessories. The insurance policy establishes that in most rental cases, windscreen, tires, chassis, replacement of locks or keys and towing charges are not covered. Other exclusions may apply, we recommend that you consult them with the supplier when taking possession of the vehicle, as they may vary from one rental company to another.

Protection against theft

Protection against theft (TP) reduces the renter's liability to a lump sum (in specific cases) in case of a theft or an attempt of theft of the vehicle. Any negligence related to vehicle theft can cause the local supplier to claim the entire market value of the vehicle.

IMPORTANT INFORMATION

Check carefully the insurance details provided by our local supplier. It is not unusual for third party insurance to exclude family members or relatives living at the same address who travel with you in the vehicle. Supplementary insurance usually available from our local suppliers, but check first if your travel insurance does not include such coverage. For your peace of mind, Immidia.com highly recommends you take note of the extent of the protection provided, and if necessary, to purchase additional coverage for your husband / wife, children or relatives who accompany you on board the vehicle.

Insurance for seasonal (short term) rental villa or apartment

All owners of rented villas or apartment has liability insurance according to the regulations of each payment value into force as part of the seasonal renting of a furnished property. For the conditions in your rent area, please refer to the rental agreement of the local partners.

Fuel policy and deposits required on site

Most of our onsite suppliers will ask for a deposit at the start of the rent period to cover fuel costs, deductible liability and other expenses incurred during the rent. A valid credit card is required in most cases (check with the Call Centre); it must be in the name of the main driver. This deposit will be returned upon return of the vehicle provided that the vehicle and its options (child seat, GPS ...) are returned in the same condition as when take possession, and the fuel policy has been respected (Please note that this amount will be released within a period of 14 days).

Most companies provide the vehicle with a full fuel tank and it should be returned full, otherwise the client will be bill for the cost of a full tank and the service. When the rental company charges you for fuel, the cost may be higher than at a local petrol station.

Car rent service charges for outside normal opening hours

In most airports, you will be taken in charge upon your arrival and your car will be available, even outside normal opening hours. However, it may be that this service is subject to extra charges, to be paid directly to the supplier on site. We shall notify you of any possible charges when you confirm the time you will take possession of your reservation request. If the arrival of your flight is delayed, causing taking possession of the vehicle outside the normal opening hours, extra charges may be applied on site if this service is available. We shall not be held responsible for the service provided outside opening hours is not applicable and your flight is delayed; it is recommended that you purchase travel insurance from an independent company of our services.

Minimum / maximum age for car rent

In most cases, the minimum age for renting a vehicle is 21 years. Extra charges may apply with certain suppliers and in certain countries for drivers aged under 25 and over 65. Assuming the driver's age has been correctly indicated when booking, we inform you of any eventual extra charges. Service providers in certain destinations may also raise the minimum age required for large vehicles. Check with our call center if you have questions or doubts about this matter.

Additional drivers

Additional fees shall be applied for additional drivers, and shall be payable locally (unless otherwise specified on the order of immidia.com). Please check with our call center.

Rental time / daily rate calculation / Extension of car or yacht rental period

Rental periods are calculated by periods of 24 hours at the price confirmed at the time of booking. if you wish to extend the rental period after taking possession of the car or boat, or if you wish to return it later that the date / time indicated on your order / booking confirmation, your contact will be our local supplier, who will charge the local daily tariff (which may be much higher than our price in your original reservation).

Early Returns / extensions of car or yacht rent period.

The duration of your rent starts and ends according to the taking possession and return dates shown on your order / booking confirmation. Unfortunately, Immidia.com cannot refund unused days if the vehicle is returned earlier or taken later than expected. If you are unable to take the car at the time and date agreed upon, it is important to contact us as soon as possible. If you do not, you will have no guarantee that the car or the boat is always available - and you will not be entitled to any refund.

One-way car / yacht

Rentals in one way must be confirmed in advance and may be subject to an extra charges called "drop-off", to be paid directly to our local supplier. We will inform you of the approximate cost of a one-way once we receive your booking request and confirmation from our local supplier.

Child seats and personalized services on board of a car, a yacht or a villa.

Child seats, roof racks (not available on some vehicles) and additional equipment are available on request with most suppliers, although they are not guaranteed. In some cases, the child seats are required. These accessories are usually subject to extra charges payable to our local supplier. Please, note that the seat belts in the back cannot be provided in all vehicles. Please check with our Call Center if these facilities are included.

Any request for additional services must be made at the time of booking. For more personalized service, on board of a ship or for your stay in a villa or an apartment, should be made at the time of reservation at Immidia customer service "GSM" who will forward your request to our local partner, to whom you shall make payment directly.

Deliveries to the hotel Supplements / Collections for car and yacht

In most of the destinations the supplier will offer a delivery service and restitution of the vehicle to and from your holiday accommodation living, subject to a possible surcharge, payable locally. The full address and time of delivery must be specified when booking and we will tell you the amount of the benefit. For the organization of embarking aboard boats, Immidia offers a limousine service which is paid according to geographical area, the amount payable to Immidia will be indicated at the time of booking.

Driving Areas for car and yacht

Restrictions may be applicable when booking to a different country/state/island; our Contact Center must therefore be advised at the time of booking whether you, the renter, intend to do this. Additional documentation may be required and local charges may apply for travel to certain countries. Restrictions may also apply in remote areas such as the Australian outback; please check with our Contact Center.

If You Wish to Make Changes to Your Booking

No charge will be made for amending your booking before the start of your rental provided that the duration remains the same and that our partner has the required availability. This excludes any cost increases caused by a material change to the booking, such as its duration or the car class – or by the car hire company changing its rates following the original booking. With certain car hire companies, amending the driver’s name or the pick-up location may require the cancellation and re-booking of a rental. To cancel your booking, please log in to the Amend/Cancel Booking facility, and click Cancel Booking. Terms & conditions vary per the supplier company and will be clearly communicated during the booking process.

For rental cancellations Villa and Apartment:

CANCELLATION OR NO SHOWS

1. Cancellation: Cancellation policy applies as follows: Deposit can be refund until 30 days prior arrival, any cancellation done out of this policy, deposit will be kept as cancellation fee.

  • If the tenant cancels after the check-in time, the cancellation fee of will remain the same as previous case.
  • In case of a no show, the full amount of the security deposit will be kept by the broker.

CANCELLATION BY IMMIDIA

On a very rare occasion, and/or in case of an emergency, we may need to cancel or relocate the booking. Whilst we always try to remain the booking unchanged, we must reserve the right to do so; in such circumstances the Tenant(s) will be notified as soon as the changes happen. All efforts will be made to re-locate your booking to an alternative property of the same standard. If the alternate option is not accepted by the Tenant(s), the payment, received by us will be fully refunded back. We regret we cannot pay any expenses, costs or losses incurred by the Tenant(s) as a result of any change or cancellation.

Pour les annulations de location de bateau

CANCELLATION BY CHARTERER & CONSEQUENCES OF NON-PAYMENT 
a) i) Should the CHARTERER give notice of cancellation of this Agreement on or at any time before the commencement of the Charter Period, some or all of the Charter Fee may be retained by the OWNER determined as follows:

• After this Agreement is signed but before the final instalment is due to be paid, the OWNER shall be entitled to retain the first instalment.

• After any subsequent instalments are due to be paid, the OWNER shall be entitled to retain the first instalment and any subsequent instalments due. 
If any of the instalments are due to be paid but have not been paid then the OWNER shall have a claim against the CHARTERER for the amount so due.

If We Make Changes to Your Booking

Occasionally it may be necessary for changes to be made to your booking (after acceptance of the renter). In all such cases we will advise you, the renter, as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.

Documentation required for car, yacht and villa

Your Immidia online booking confirmation will normally be available once full payment has been received and the product confirmed by the hiring company. Where the car cannot be picked up due to insufficient documentation or failure to provide a valid credit card, this will be treated as a ‘No Show’, which means you will not be entitled to a refund of money paid. Please ensure that you travel with your booking confirmation, your full valid national driving license and other identification document.

Driving License

The drivers must have a full and valid French driving license held for at least 1 year (2 years at certain locations; this will be confirmed during the booking process). If you are a British citizen with a new-style photo-card driving license, you must also produce the accompanying paper counterpart at the car hire counter. Our reservations center must be informed of any endorsements / points on a driving license when booking, and Immidia.com reserves the right to refuse a rental on this principle, according to the terms and conditions of our local suppliers. When picking up the car, every driver must present their license. They must also keep their driving license with them at all times throughout the rental, for perusal by local authorities. No refunds will be given if a car hire company refuses to supply a car because of undisclosed endorsements – or because you cannot provide a driving license, its counterpart, or the required information about endorsements. Please note that an International Driving Permit does not replace the requirement for a regular driving license. If you use an international driving license, a full driving licensee in the main driver’s name will still be required in order to rent the car.

If your license was issued in the UK: From 8 June 2015, the law has changed. You might need different documents to pick your car.

Car Capacity & Car Class

All cars are insured for a maximum number of passengers. Immidia.com cannot accept liability for the car being unsuitable for all passengers and luggage. As a guide, please refer to Immidia.com for approximate capacities of the various car classes. We cannot accept responsibility of hire refusal by our local supplier because of the number of passengers compared to the size of the vehicle.

Provision of Cars

Car hire companies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.

Complaints 
If you, the renter, are dissatisfied in any way with your rental, please report this to the car hire company and our customer service "GSM" which will be available for you to find a solution as soon as feasible. It is difficult for Immidia.com to assess any claim regarding your rental if this action is not taken at the time. If you, the renter, wish to make a complaint, please ensure you contact our Customer Service Team within 3 months of dropping the car off. 
We know that on occasion, you may feel that your complaint has not been resolved to your full satisfaction, so if you are not happy about the way in which we have handled your complaint, you may refer your complaint to an independent Alternative Dispute Resolution (ADR) provider; Small Claims Mediation (UK) Limited (http://www.small-claims-mediation.co.uk/) is accredited by the Civil Mediation Council and listed on the Ministry of Justice online directory of mediation providers. As we aim to resolve all of our disputes internally, we are not obliged to submit to an ADR procedure operated by any independent ADR provider.

Mechanical Difficulties / Accidents

In the case of breakdown or mechanical difficulties, you, the renter, must call the car hire company Immediately. The car hire company must give authority for repairs or replacement cars. If you, the renter, are involved in an accident,

the local police and the car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make a claim.

Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. You, the renter, will therefore be subject both to our terms and to those of the car hire company. Immidia.com don't accept any responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.

Mechanical problems / accidents for yacht

If after delivery the Vessel shall at any time be disabled by breakdown of machinery, grounding, collision or other cause so as to prevent reasonable use of the Vessel by the CHARTERER for a period between twelve (12) and forty-eight (48) consecutive hours or one tenth (1/10th) of the Charter Period, whichever is the shorter (and the disablement has not been brought about by any act or default of the CHARTERER) the OWNER shall make a pro rata refund of the Charter Fee for the period of the disablement or, if mutually agreed, allow a pro rata extension of the Charter Period corresponding with the period of disablement. If the CHAR-TERER wishes to invoke this clause he shall give Immediate notice to the Captain directly, (or via the Broker). The CHARTERER shall not be liable for extra costs relating to the immobilization of the Vessel but will remain liable for normal expenses during the period of disablement.

In the event of the actual or constructive total loss of the Vessel or if the Vessel is disabled as aforesaid for a consecutive period of more than forty-eight (48) hours or one tenth (1/10th) oi the Charter Period, whichever is shorter, the CHARTERER may terminate this Agreement by notice in writing to the OWNER via the Brokers or to the Captain if no means of communication is available. Within two (2) working days after such termination, the Charter Fee shall be repaid by the OWNER pro rata without interest for that proportion of the Charter Period outstanding after the date and time on which the loss or disablement occurred. In the event of such termination the CHARTERER may affect re-delivery by giving up possession of the Vessel where she lies. The CHARTERER shall be entitled to recover from the OWNER the reasonable cost of returning the CHARTERER and his Guests to the Place of Re-Delivery together with reasonable accommodation expenses incurred.

Alternatively, after a consecutive period of disablement of more than forty-eight (48) hours or one tenth (1 /10th) of the Charter Period, whichever the shorter, and dependent on the nature and seriousness of the disablement, by mutual agreement the CHARTERER may elect to remain on board for the duration of the Charter Period and the CHARTERER will then have no further or additional claim against the OWNER.

Terms of Your Contract with Immidia.com

However, you, the renter, choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows.

When we quote prices over the telephone or place our services on our website, we are inviting you, the renter, to make an offer for their purchase.

You, the renter, do not make this offer until you do so verbally or by clicking ‘Book Now’ on our ‘Payment Details’ page.

You, the renter, will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. Immidia.com will have accepted this offer once we have both received the necessary payment and made your voucher available to you, the renter. Where the arrangement with the car hire company is for us to act as an agent, acceptance of your offer is by Immidia.com as agent on behalf of the car hire company.

Immidia.com is responsible for losses you, the renter, directly suffer as a result of Immidia.com breaking this agreement if the losses are a foreseeable consequence of Immidia.com breaking the agreement. Losses are foreseeable where they could be contemplated by both you and Immidia.com at the time the agreement is formed. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you, the renter, and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs.

We shall not be liable ourselves or vicariously through the car hire companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this booking, voucher, rental or terms & conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question.

In the event that the force majeure persists for more than 14 consecutive days, Immidia.com may terminate and withdraw this booking by giving 14 days’ notice to your, the renter's, original billing address and refunding all amounts paid prior to the force majeure event.

DEFINITIONS 
FORCE MAJEURE for Yacht 
In this Agreement ‘force majeure’ means any cause directly attributable to acts, events, non-happenings, omissions, accidents or Acts of God beyond the reasonable control of the OWNER, the Crew, or the CHARTERER (including, but not limited to, strikes, lock-outs or other labor disputes, civil commotion, riots, acts of terrorism, blockade, invasion, war, fire, explosion, sabotage, storm, collision, grounding, fog, governmental act or regulation, contaminated fuel, major mechanical or electrical breakdown beyond the Crew’s control and not caused by lack of maintenance by OWNER’s or Crew’s negligence). Crew changes and shipyard delays not attributable to the aforementioned causes, do not constitute force majeure.

Immidia.com have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a car hire company. In all circumstances we will use our reasonable endeavors to arrange for the supply of an alternative car, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before pick-up, the customer will receive a return of all monies already paid. In the unlikely circumstance Immidia .com provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable

losses incurred by the customer as a consequence of us breaking the agreement.

Where a customer has made a deposit booking and we notify the customer up to 7 days before pick-up, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of Immidia.com breaking the agreement.

Making Bookings and Purchasing or Requesting Products or Services

If you wish to make bookings or to purchase or request products or services described on this website, we (or our business partners) may ask you to supply certain data applicable to your booking or purchase – including, without limitation, credit card information and other personally identifiable data about you. You understand that any such data will be treated by us in the manner described in our privacy policy. You agree that all data that you provide for this purpose will be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account, credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.

Verification of submitted data may be required prior to our acceptance of any booking, purchase or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice. You acknowledge that bookings, purchases and services are subject to additional terms & conditions imposed by us or by the car hire company which supplies your car.

Website Conditions of Use

It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.

Data security - Personal data of customer’s / security policy

All personal information and credit card collected by our websites go through a secure server using 128-bit encryption to protect your information. Your browser indicates that you are using a secure server by displaying a bottom of the browser window lock icon: the padlock appears in the locked position, to specify that you are using a secure server. This security feature is enabled only on web pages where you can see or enter personal information or payment.

Data security - Credit card information

The credit card data that customers provide to us is encrypted and stored in application servers and database servers, they are not encoded when a booking is displayed by the system booking. Only our IT staff has access to the database, and even in the unlikely event of the loss or compromise of the database, credit card numbers may otherwise appear encoded to a third party. The server records of the application servers are the only other place where credit card data is stored, we keep the equivalent of 31 days’ registry extracts any data over 3 days is then compressed in a file protected by separate password.

Data security - Personal data of customers

The names and addresses of our customers, details of their bookings as well as their email addresses are stored in the application servers and database servers. The data is never shared, used by or sold to anyone outside Immidia.com without consent. The customer names and email addresses are used by us of Sales and Marketing for sending promotional emails, quotes stimulus and special offers by email to our customers via the MailChimp messaging system.

Data security - Privacy

All personally identifiable data we collect from you on this site, including (without limitation) the data about you collected during any booking process, are subject to the privacy policy applicable to that site. For more information, please consult our Privacy Policy.

Use of Cookies and Other Tracking Technologies

We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our email communications. For more information on this, please see our privacy policy.

Customer Reviews

Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of the products, and used partially or in their entirety by Immidia.com on our website, social

media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by Immidia. Immidia.com reserves the right to adjust, refuse or remove reviews at our sole discretion.

Reviews express the personal opinions of Immidia.com com customers who filled out a survey after completion of their rental. These opinions do not necessarily represent the views of Immidia.com.

To the extent permitted, these terms and conditions are governed by Dubai law under the non-exclusive jurisdiction of the courts of United Arab Emirates.

The General Information and Terms & Conditions stated are correct at the time of going to press.

 

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